Friend can't get into her account, doesn't get account reset

[derbius]

Her username is jedssia - I can share her email with you if you need it if you contact me. I tried to send you a private message twice MaBi but got an error message and they are stuck in my outbox.

[MaBi]

Hi,
I received your PMs (they stay in your outbox until they are read), I have reset your friend's password and sent it to you.